Terms & Conditions

MEPH Logistics will process your order within 24 to 48 hours after your payment is confirmed.

Packages usually take from 10 to 30 business days to deliver (it could vary depending on the destiny Country/City, and the postal service efficiency to ship order to its destiny). Once the order is shipped, we do not have any control over the extra shipping time it could take the order to arrive because of special schedules on the postal services or customs from Mexico or the destiny country, so MEPH Logistics cannot guarantee and does not take in any kind of responsibility for an exact date to receive your order in case an order takes longer time than estimated at the postal services or customs.

Some countries will not allow entry of some pharmaceutical items, on those rare occasions where your product is not allowed to entry or is retained or lost by postal service in the destination country, we are not responsible and will not accept a refund request, except if the product is returned to us from customs, then we will reship it one time if requested and the costumer will have to pay for an extra shipping charge.

For your safety, all packages are sent via registered mail only and require your signature when received. Our shipping charge will variate depending on the weight of the order and the postal zone where is going to.

If the costumer accidentally missplaced a product on the order and the order has been shipped, MEPH Logistics requires costumer to ship back the order, once the order has returned to us then  MEPH Logistics will reship the order with correct product and costumer is required to pay the difference on the cost of the product if there is any plus the shipping cost.

If MEPH Logistics has missplaced product by accident and shipped the order, then MEPH Logistics is responsible to change the product once its returned to the company and MEPH Logistics will pay all shipping costs.

Once order is placed there is no adress change, redirection, product replacement or any change on order information unless order is cancelled within the first 24 hours once order is placed and replaced by a new one with right adress and receiver and product information. Once past these 24 hour term, if cancelation and readjustments are not done there will be no cancellation nor adjustments of any type for the order placed.

We will gladly refund your purchase (less shipping costs) on any unopened products returned to us within 45 days of the purchase date.

Refunds are issued with in 48 hours following reception of the returned package no more and no lees than for the total amount paid for the order placed and requested.

MEPH Logistics is not responsible if packages are opened or damaged by shipping companies or customs because their processes. In such cases, a partial or total refund or re-shipment of any products of the order will not apply.

Order cancelations have to be within no less than 24 hours once order is placed, after 24 hours once the order is placed ther will be no cancellations acceptance.

Limits to MEPH Logistics Liability

The products and information presented on this Web site are provided "as is," with no warranty due to the fact than MEPH Logistics sells products directly from manufacturers and this automatically warranties high quality and international quality standards.

MEPH Logistics is not responsable for any damages arising from the use of the products, regardless of whether the damages are incidental, indirect, direct, or consequential.

MEPH Logistics offers no diagnoses or endorsements neither for the products nor for any information appearing on this web site due to the fact that it is not intended to assist or encourage site visitors to diagnose their own medical conditions or the medical conditions of others. Nor are the information or products offered as a means to assist site visitors in developing a course of treatment for any health-related issue. Only a licensed physician can make such determinations.

MEPH Logistics does not provide medical advice or endorse the product claims made by any of the manufacturers whose medications appear on this web site.

MEPH Logistics does not sell controlled substances, antibiotics or narcotics in the United States or any other country.

Use of MEPH Logistics Web Site

By purchasing any of the products offered on this site, customers agree on this terms and conditions and accept to have knowledge of the products they purchase and a safe history of usage for each product.

The owners of this Web site reserve the right to change at any time the product list, pictures, price list, terms and conditions of the usage of this Web site, and any element of the website.

By using this website, visitors agree to all of the terms stated on this policy page and on any other page of the site. If any legal action is taken against MEPH Logistics, the person or entity bringing the action agrees that the suit will be litigated in Mexico, MEPH Logistics is a Mexican company.

For any doubts on these or any other matter regarding our website, please contact us at info@meph.mx we will be glad to help you !.